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Terms & Conditions


Terms & Conditions

Last updated: June 14, 2022. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using The Flip Side (the “Service”) operated by The Flip Side Audio and Visual Records Recording (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. 

The United Arab Emirates is our Country of Domicile. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

  • Customer using the website who are Minor /under the age of 18 shall not transact on or use the website.
  • We will not trade with or provide any services to OFAC and sanctioned countries.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.

The Flip Side:

Your contracting partner is The Flip Side Audio and Visual Records Recording a sole-establishment in Dubai with the address of Alserkal Avenue, Unit 71 Al Quoz 1, Street 8. Dubai United Arab Emirates Trade License number: 772211.

By using this website, you enter an agreement with The Flip Side Audio and Visual Records Recording the e-commerce platform based in UAE, providing online products related to Vinyl records, record players and accessories and merchandise and not limited to these only.

Disclaimer

By using the site, you acknowledge that you have read and that you agree to abide by the terms, including the privacy policy incorporated herein by reference. If at any time you no longer agree to be bound by these terms, you should immediately ceases use of this site.

To the maximum extent permitted by law, The Flip Side disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose – some jurisdictions do not allow the exclusion of implied warranties in certain circumstances, so the above exclusion may not apply to you. In addition, The Flip Side does not represent or warrant that the information or merchandise provided through this site is accurate, complete or current.

Products, price and availability information are subject to change at any time without notice.

All our prices are inclusive of the 5% tax (VAT) as per the UAE law.

The Flip Side also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

Discounts and offers

The Flip Side reserves the right to cancel any transaction due to unauthorized, altered, fraudulent, or ineligible use of discount. We can cancel or modify a promotion as well in case of any unforeseen problems at any time such as system errors etc.

Please read well our rules and scenarios that go with each promotion, offer or discount.

Promotional offers and discounts do not apply to gift cards, shipping and handling, or taxes.

Discounts will appear upon checkout and it’s one per transaction. Special offers, coupons, or discounts cannot be used in conjunction with other offers unless specifically stated in offer official rules.

Pricing Errors and Changes

We work hard to keep pricing up-to-date and accurate at the time of purchase. In the rare event that a pricing error occurs, we will work to rectify the issue as quickly as possible. If you place an order on an item where there has been a pricing error, you will be notified as soon as we realize the error, which will typically be during our fulfillment process. We reserve the right to cancel your order under these circumstances. We are sorry for any inconvenience caused and you will get the full refund in this case.

We will not trade with or provide any services to OFAC and sanctioned countries.

Copyright and proprietary rights

All information, including, without limitation the design of the Site, and all information, text, graphics, images, illustrations, logos, designs, icons, photographs, video clips, and written or other materials software and all HTML, CGI and other codes and scripts in any format used to implement, or featured on, the Site (‘Content’) are the property of The Flip Side, its merchandise suppliers, or its licensors.

The Content of this Site is for personal use only. Permission is granted to electronically copy and to print in hard copy portions of this Site for the sole purpose of placing an order with The Flip Side.

You may not copy, modify, upload, download, transmit, (re)publish, create derivative works from, sell, re-sell or otherwise distribute or exploit any Content from the Site except as expressly permitted by these Terms. Doing so will violate The Flip Side’s copyright.

We spent hours and nights working on the content, item by item. We appreciate your understanding!

All Content on the Site is protected by the United Arab Emirates copyright. 

Communications provided by customer

Any communication or material you transmit to the Site by electronic mail or chat, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary.

Anything you transmit or post may be used by The Flip Side or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, The Flip Side is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. By posting any communication or material on the site, you grant The Flip Side and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully indispensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments in an unlimited manner. You also grant The Flip Side and its affiliates and sublicenses the right to use the name that you submit with any review or comment, if any, in connection with such communication.

Links to third party sites

Our Service may contain links to third party web sites or services that are not owned or controlled by The Flip Side. The Flip Side has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that The Flip Side shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or game or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Shopping

The Flip Side does not guarantee, warrant or endorse any product or service not manufactured or performed by The Flip Side, nor do we have any liability or responsibility for the quality or performance of any product or service not manufactured or performed by The Flip Side. You hereby agree to supervise usage by, and be responsible for the actions of, any minors who use your computer to access The Flip Side.

Customer using the website who are Minor /under the age of 18 shall not transact on or use the website.

Order Acceptance

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. The Flip Side reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • Visa and Master Card in AED will be accepted for payment.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Privacy

The Flip Side agrees to adhere to all applicable United Arab Emirates laws, statutes, and regulations relating to the collection and use of personal information from Site visitors.

Indemnification

You agree to defend, indemnify and hold The Flip Side harmless and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Termination 

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Privacy Policy

Thank you for the support you have given us so far, and please know your privacy is extremely important to us. Honesty is a key pillar in our organization.

The Flip Side Audio and Visual Records Recording (“us”, “we”, or “our”) operates the The Flip Side website (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

The Flip Side Registration

Personal information is gathered by The Flip Side during the order check out process. During the checkout process, your name, mailing address, e-mail address, telephone number, fax number and information about your interests in and use of various products, programs, and services are collected. For security reasons, The Flip Side does not store sensitive credit card information on our servers.

Our payment gateway is built with a trusted certified company: Telr.

Information Usage

 We use personal information collected through our Services for the purposes described in this Policy or disclosed to you on our Services or otherwise in connection with our services. For example, we may use your information to:

  • Understand you and your preferences to enhance, personalize, and customize your experience and enjoyment using our Services.
  • Operate and improve our Services and product.
  • Use the information you submit for example record to be featured on the home page and allow the user to find the posts.
  • Use your information for internal ranking system procedure.
  • Display relevant advertising.
  • Respond to your comments and questions and provide customer service.
  • Send you information relating to our products and services, including reservation confirmations, receipts, technical notices, updates, security alerts, and support and administrative messages.
  • Communicate with you about upcoming events, and other news about products and services.
  • Deliver articles or news published by The Flip Side.
  • Link or combine with other personal information we get from third parties to help understand your needs and provide you and with better service.
  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

By providing your mobile phone number, you expressly consent to receive direct dial calls, autodialed and prerecorded message calls, and text messages from us relating to our product and services at that number. The Flip Side will disclose any information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We may collect information using web beacons. Web Beacons are electronic images that may be used on our services or in our emails. We use web beacons to deliver cookies, count visits and tell whether you open an email and act upon it.

The Privacy of Young Customers

The Flip Side does not knowingly collect information from children under the age of 18. 

Security

The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than The Flip Side.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. ‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’' ‘The Flip Side will not pass any debit/credit card details to third parties’’. ‘’The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Questions or Concerns

If you have any questions or concerns regarding our privacy policy, please contact our main office at:

The Flip Side Audio and Visual Records Recording

Attn: Customer Service Dept.

Alserkal Avenue, Unit 71 Al Quoz 1, Street 8. Dubai United Arab Emirates

info@flipsidedxb.com

Delivery & Returns

The Flip Side ships through a strategic local logistics partner Quiqup delivery. Delivery rates are listed on the delivery page. 

However, during special sales or promotions there might be an additional processing time up to 4 business days.

You will receive an email confirmation once the order is shipped with the tracking/invoice number and contact details of the delivery hero. You can contact us anytime for any order inquiry.

Our international delivery rates and dates are calculated case by case based on the item size, weight and the country to be delivered. The charges will be reflected on the checkout page, or will be shared accordingly as per the order value and country. 

As we strive to build a better product and community the same will be automated and integrated for a better service! 

Returns

We will only refund or replace items that either have a manufacturing defect or are damaged in transit. Please contact us on info@flipsidedxb.com before sending any returns back to us, as sometimes we will be able to send replacement items without having the damaged item sent back to us. In those cases we will ask you to provide photographic evidence via emailing info@flipsidedxb.com. 

Shipping

Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via insured mail post. Please contact us with any questions: info@flipsidedxb.com. 

Please note that we do not cover the cost of duties or taxes for their respective territories.

Cancellation

If you would like to cancel your order please contact us within two (2) hours of the order being placed within our business hours. Cancellation requests made after two (2) hours of order placement must follow our normal returns procedure.

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 30 days for the refund transfer to be completed after we have processed your refund request.

If a cancellation request is submitted while an order is being fulfilled at our warehouse then the request will be declined.

We are really sorry for any inconvenience caused in this case, but it really hurts an operation when an order that is being fulfilled is cancelled.

Damaged Items

The Flip Side does not guarantee the exchange or credit for a defective item. If you believe you received the wrong product, please clearly explain the mistake via email to info@flipsidedxb.com. The Flip Side will also reimburse shipping charges (up to 30 Dirhams), only on items declared defective. Bad pressings of records are not so common but they do happen.